Providing Reliable Access To Basic Health & Mental Care

No. These products are not health insurance.

It is always recommended that you have a primary care physician. We offer a virtual primary care physician in certain packages if you are needing to have that relationship.

With a few minor exceptions, our programs do not have a charge when using them. A few exceptions include reduced cost insulin and OTC purchases made within the chronic drug benefit.

No. You and your family members are not limited on frequency or duration of physician consultations.

No.

Yes. You can add, remove and modify dependents at any time.

We only ask gender and date of birth.

Yes, There is no issue using either.

We continuously average less than a ten-minute wait time for an urgent care doctor consultation.

With urgent care, our physicians consult 24/7 with patients experiencing common ailments. These ailments are referred to as non-emergent and episodic in nature. With a properly designed system and application, our network is created to consult and provide diagnosis for these common ailments which amount to 82% of all illnesses. Here are the most common patient consults through our network: aches – allergy – asthma – bronchial – cold – earache -plugged ears – flu – respiratory illnesses – cough – sinus infections – sore throat – croup – diarrhea – itching/red/sore eyes – fever – headache – infection – intestinal cramping – pain – stomach – nausea – vomiting – strep throat – tonsillitis – urinary tract infection – viral infection – bee sting – insect bite or animal bite – muscle spasm – pneumonia – rash – ulcer, redness – itching – yeast infection – joint – swelling – cold sores – STD’s – weakness – lethargy – anxiety – eczema – hemorrhoids – medication questions – stress – light injury – sprain – poison ivy/oak/sumac – hay fever

We do not police the use of our product but it is not a correct application to have a benefit with a $0 cost to use alongside a Section 125 health savings or flexible spending account

The physicians in our network are board certified in the state of the patient and each physician meets the stringent NCQA credentialing standards. All doctors are based in the USA. Our doctor’s do provide prescriptions, when appropriate, and send them to the pharmacy of the patient’s choice.

Our urgent care doctors cannot prescribe or refill medications associated with health maintenance issues. If you use our primary care service, however, chronic medications can be ordered and refilled.

Depending on your service, we offer two plans. The acute care medication formulary is designed to compliment telemedicine in that it provides a broad number of the most commonly prescribed medications associated with common illness. Our chronic prescription program (a 90-mail order service) provides access to over 650 prescriptions used to treat chronic issues such as diabetes, cholesterol and high blood pressure and more.

No. The doctor benefit is entirely separate from the Rx benefit.