Skip to content

For Complete™ Members

Physician Service

You must activate your membership before consulting a physician

Activate Physician Account

Option 1
Setup Online
Click To Setup Online
Option 2
Call Us
855.673.2876
Option 3
Download the Recuro Care application to your smartphone

Dependent Instructions:


You may add up to eight dependents to your physician service. The dependents you submitted during enrollment are already included in the prescription program, but you will need to add them to your physician service when activating your account.


A dependent is someone in your direct care that is under the age of 26. You can add minor dependents (under age 18) on your own but when adding adults you will give their basic information only.

Once you have provided the adult dependent information, that dependent will need to complete their own activation.

Pharmacy Service

BasiCare Plus® acute care program is accepted at every major pharmacy, nationwide.

Request a New Card
$0 medications
at over 70,000 pharmacies

Add Dependents to Rx

You can have up to eight (8) dependents on your Rx benefit plan. Simply click the button below and fill out the online form (be sure to have your membership card/number handy). A representative will confirm your request within two business days.

If you do not have a member card, have your employer request that a new one be sent to you.

Add Dependent(s)
up to eight (8) dependents

Chronic Rx

To get started with any $0 chronic medications, use your card at the pharmacy of your choice.  You may call member support at 800.970.5821 for questions.

Counseling Connect

To connect with our network, SupportLinc, use one of the two options below to start your service.  IMPORTANT – If asked for your group name it is wellnesseap. 

  1. Phone Number: 888.878.8598
  2. Website:  https://wellnesseap.mysupportportal.com/
Get Started

Wellness App

Free wellness app provides resources that help with your physical and mental well being. Phone support: (734) 245-2238.

Have a question? We want to hear from you:

Call toll free:

1-800-395-6360​

Contact Us
Telehealth Activation Questions:

855-249-0008. Click here to activate your Recuro service.

Pharmacy Questions (Elixir):

800-771-4648​

Chronic Rx Questions:

855-642-7283

Using your Mental Health Program

This benefit is powered through SupportLinc. You have three options for setting up and using the service.

A) Call 888-878-8598

B) Click here to visit support

If asked for your group name it is wellnesseap.

Established in 2015, BasiCare Plus® was designed to serve a growing number of under-insured and uninsured. Today we provide individual and bundled benefits all over the country serving small, medium and large businesses. 

BasiCare Plus® products are offered in multi-employer groups, associations and staffing organizations, and now, individual families. Our products provide a very high value for a very low cost.

Our bundled services are made up of six unique products including three virtual professional services and three custom Rx programs. Custom bundling and standalone purchases are available.

CONTACT US

BasiCare Plus®, 201 East Liberty Street Suite 100, Wooster, Ohio 44691

1-800-395-6360 info@basicareplus.com

Privacy Policy

NOTE:  BasiCare Plus® and its Rx benefit are NOT INSURANCE. Use of telemedicine is strictly for non-emergency general illness. BasiCare Plus® provides direct access to prescriptions at a negotiated PBM price. Pricing is subject to change without notice. Over 65,000 pharmacies will accept your Rx Card, but it is not guaranteed. The final price is determined by your local pharmacy.  Formulary and pricing are subject to change.